Policies
Privacy
Last updated: 12/12/2025
Pound Plushies operates this website and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data.
Information We Collect
We may collect:
Your name, email address, phone number and postal address, order details and payment information (processed securely through third-party payment providers) website usage data (including cookies and analytics)
How We Use Your Information
We use your information to:
Process and deliver orders
Provide customer support
Improve our website and services
Send updates or important notices related to your orders
Data Protection
Your information is stored securely. Payment details are processed by trusted payment processors and are not stored on our servers.
Cookies
Our website uses cookies to improve functionality and user experience. You can manage cookie settings through your browser.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time.
Contact
Email:
Refund & Return
Last updated: 12/12/2025
At Pound Plushies, we want every customer to feel confident and supported.
Return Window
You may return any item within 30 days of of it being delivered.
Condition of Returns
Items should be in reasonable condition and free from significant damage. Normal handling is acceptable.
Return Shipping
We cover return shipping for any item that arrives damaged or incorrect.
For all other returns, the customer pays return postage.
Refunds
Refunds are issued to your original payment method within 1–7 business days after we receive the returned item.
Exchanges
We don't offer exchanges.
Shipping
Last updated: 12/12/2025
We ship worldwide.
Processing Time
Orders are processed within 1–7 business days.
Shipping Times
Delivery times vary by country:
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Europe: 3–10 business days
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UK: 5–14 business days
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Rest of world: 7–20 business days
(Shipping times are estimates only.)
Customs & Import Fees
Buyers are responsible for any customs fees, import taxes, or delays caused by their local postal service.
Tracking
We don't track shipments.
Terms & Conditions
Last updated: 12/12/2025
By using this website, you agree to these Terms & Conditions.
Use of Website
You may browse and use this website for lawful purposes only.
Orders
We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or suspected fraud.
Intellectual Property
All content on this site is owned by Pound Plushies and may not be copied or used without permission.
Product Information
We aim for accurate descriptions. Slight variations may occur.
Limitation of Liability
We are not liable for indirect or accidental damages arising from your use of the website.
Cookies
Last updated: 12/12/2025
This website uses cookies to:
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Remember your preferences
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Enable secure checkout
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Analyse site traffic
You may disable cookies through your browser settings, though some features may not function properly.
Let’s Work Together
Get in touch so we can start working together.
